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Our workshops

Customer Service Staff

Duration: One Day

It is vital that all staff who interact with customers are highly motivated EVERYDAY. It’s not easy in customer services and this workshop gives staff tools and techniques which will ensure that every one of your customers receive a consistent service every time and your staff will enjoy every customer contact. Service with
a smile has never been as important as it is today. Whether it’s on the front line or in a busy call centre being motivated and being able to manage day to day stress of customer has never been so important. Over time staff need help to manage the day to day stress of work and this workshop gives them the tools to manage stress effectively